Privacy policy

1. Who controls your data

Win Win Circle is operated by Twig Software Solutions Private Limited. For the purpose of this policy, the company acts as the data controller for account, campaign, payment-support, support-contact, and platform-operational information collected through the website.

2. Information we collect

• Account information such as name, email address, mobile number, username, role, and profile details.
• Founder information such as business identity details, KYC details, bank details, and uploaded verification documents.
• Campaign information such as project description, reward tiers, updates, media, social links, and operational notes.
• Pledge and transaction information such as pledge amount, email, mobile number, payment provider references, status, and certificate numbers.
• Support and operational information such as contact-form submissions, audit records, communication notes, IP address, browser data, and session information where required for security or fraud prevention.

3. How we use the information

• To create and manage user accounts and role-based dashboards.
• To publish, review, moderate, and operate campaigns and reward structures.
• To process pledges, payment verification, refunds, payout requests, and related support cases.
• To perform founder verification, fraud checks, misuse prevention, and operational oversight.
• To send platform messages, receipts, support replies, policy notices, and service-related communication.
• To improve platform security, reliability, analytics, and product operations.

4. Legal basis and consent

By registering, submitting a campaign, making a pledge, or contacting the platform, you consent to the collection and use of your information as reasonably necessary to provide the services. Certain processing may also be required for legal compliance, fraud prevention, dispute handling, bookkeeping, and legitimate business operations.

5. Payment and financial data

Win Win Circle may rely on third-party payment providers such as Razorpay for payment collection and verification. Full card data should not be stored directly by the platform unless explicitly supported and lawfully handled through compliant infrastructure. Payment references, transaction status, and limited operational metadata may be stored to maintain ledger accuracy, backer records, and dispute support.

6. Sharing and disclosure

• We may share information with service providers that help operate hosting, email, payments, analytics, customer support, or compliance processes.
• We may disclose information when required by law, court order, regulatory process, law-enforcement request, or platform-risk investigation.
• Campaign and founder information intended for public visibility may be displayed to visitors and backers as part of the platform experience.
• Backer-sensitive or KYC-sensitive data is not intended for unrestricted public display and should only be shown where operationally required.

7. Data retention

We retain data for as long as reasonably necessary to operate the platform, comply with legal and accounting obligations, resolve disputes, prevent fraud, enforce our terms, and maintain accurate business records. KYC records, transaction logs, and operational audit records may be retained longer where legally or operationally necessary.

8. Data security

We take reasonable technical and organisational measures to protect the information held through Win Win Circle. However, no internet transmission or storage system is completely secure. Users should protect their credentials and immediately report suspected misuse or unauthorized access.

9. Your rights

Subject to applicable law and platform obligations, you may request access, correction, or deletion of certain personal data. Some information may need to be retained for compliance, fraud prevention, accounting, or dispute records even after an account is closed or activity stops.

10. Children and restricted use

Win Win Circle is not intended for users who are not legally capable of entering into binding arrangements under applicable law. If data is found to have been provided inappropriately, the company may restrict or remove access and associated information where appropriate.

11. Jurisdiction and contact

This policy is prepared with reference to Twig Software Solutions Private Limited, registered through MCA Maharashtra, and use of the platform is stated to be subject to Pune jurisdiction. For privacy or data-handling questions, users should contact the company through the contact details provided on the platform.